Privacy Policy

MAQ AIO: WhatsApp Chat Button (also referred to as “AIO Chat App,” the “App,” “we,” “us,” or “our”) helps Shopify merchants add chat and contact options to their storefronts. Supported options may include WhatsApp, email, telephone calls, Facebook Messenger, Skype, LINE, WeChat, Snapchat, Telegram, and live chat.

This Privacy Policy explains how personal information is collected, used, disclosed, and retained when a merchant installs or uses the App in connection with a Shopify-supported store. It also covers limited technical information that may be processed when a visitor interacts with the App on a merchant’s storefront.

Depending on how the App is installed and used, we may process the following categories of information:

Cookies and similar technologies

We may use cookies, log files, web beacons, tags, pixels, and similar technologies to operate the Service, remember settings, understand performance, prevent misuse, and diagnose technical issues. A cookie is a small data file placed on a device and may contain an anonymous unique identifier. You can learn more about cookies and how to manage them at allaboutcookies.org.

Your browser may allow you to block or delete cookies. Disabling some cookies may affect how certain App features function.

We use information for the following purposes:

• To install, authenticate, configure, and operate the App.
• To display the contact and messaging options selected by the merchant.
• To maintain the App’s connection with the merchant’s Shopify store and theme.
• To provide customer support and respond to merchant requests.
• To monitor reliability, troubleshoot errors, and improve performance.
• To protect the App, merchants, visitors, and our systems against fraud, abuse, or security threats.
• To comply with legal obligations, enforce our rights, and respond to lawful requests.

Where applicable, we rely on performance of a contract, legitimate interests in operating and securing the Service, compliance with legal obligations, or consent as the legal basis for processing.

We may share information only as reasonably necessary in these circumstances:

• Shopify. Information is exchanged with Shopify to install, authenticate, bill, and operate the App within the Shopify platform.
• Service providers. Trusted vendors may process information for hosting, infrastructure, security, analytics, or customer support, subject to appropriate confidentiality and data-protection obligations.
• Messaging services selected by the user. When a visitor chooses a channel, relevant information may be sent to or opened in that third-party platform. That platform’s own privacy policy then applies.
• Legal and safety reasons. We may disclose information to comply with applicable law, regulation, subpoena, search warrant, court order, or another lawful request, or to protect our rights and the safety of others.
• Business changes. Information may be transferred as part of a merger, acquisition, financing, restructuring, or sale of all or part of our business, subject to applicable law.

We do not sell personal information.

We retain personal information only for as long as reasonably necessary to provide the App, maintain legitimate business and security records, resolve disputes, and meet legal obligations. Retention periods vary depending on the type of information and why it was collected.

When a merchant uninstalls the App, we delete or anonymize store information that is no longer needed in accordance with applicable law and Shopify’s required deletion process, except where limited information must be retained for legal, accounting, fraud-prevention, or dispute-resolution purposes.

Depending on your location and subject to applicable exceptions, you may have the following rights regarding your personal information:

Controls may be available in the App’s My Account section. For any other request, email info@maquae.com. We may need to verify your identity and, where a request concerns a storefront visitor, coordinate with the relevant Shopify merchant. We aim to respond within one month or within another period required by applicable law.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No method of internet transmission or electronic storage is completely secure, so absolute security cannot be guaranteed.

We are based in the United Arab Emirates. Information may be processed in the UAE and in other countries where our service providers operate. Where applicable law requires it, we use appropriate safeguards for international transfers of personal data.

The App provides links or connection options for third-party messaging and communication services. Once a visitor selects one of those services, the third party may collect or process information under its own terms and privacy policy. We do not control those independent services.

Unless an App feature clearly states otherwise, the App does not read the content of conversations that take place within a third-party messaging service.

Children’s privacy

The App is intended for Shopify merchants and is not directed to children. We do not knowingly collect personal information directly from children through the App. If you believe a child has provided us with personal information, please contact us so we can review and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes to the App, our practices, technology, or legal and regulatory requirements. We will update the effective date at the top of this page when changes are made. Material changes may also be communicated through the App or another appropriate channel.

For questions about this Privacy Policy, our privacy practices, a rights request, or a complaint, contact: